Management >> Human Resources
Etiquette Skills & Art of Dealing with The Public for Office Managers
MH101
Location
Duration
Date
Fee inclusive of VAT
Course Overview
- Manage workloads and time
- Work under pressure to achieve objectives
- Understand the different methods used in storing information
- Implement the easiest, safest method suitable for work environment applications, requirements, and how to solve the related problems andrule of etiquette to deal with awkward situations
Course Objective
- Manage workloads and time
- Work under pressure to achieve objectives
- Understand the different methods used in storing information
- Implement the easiest, safest method suitable for work environment applications, requirements, and how to solve the related problems
Who Should Attend?
Secretaries and office managers
Course Outline
- Secretary's behavior and responsibilities
- Rules governing acceptable forms of hand- shaking priorities and behavior
- Active listening and constructive conversations
- Rule of etiquette to deal with awkward situations
- Rules of etiquette in face to face, written and telephone communication
- Etiquette and meetings, and motives of human behavior
- Transactional analyses in the secretarial offices
- Body languages and etiquette: greetings, introduction, socializing hand-shaking and exchange of presents and wreath
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
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