Achieving Administrative Excellence

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence and calmness to manage yourself, your work and your working relationships

At the end of this course the participants will be able to:

• Work smarter and leverage their time to get things done quicker
• Set and achieve short and long term goals
• Communicate confidently and clearly at all levels
• Present themselves professionally in meetings and presentations
• Organize themselves, their office and their executives more effectively

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

Unit 1: Mastering your Workload:

• What is your personal and work vision?
• Managing your day to achieve maximum results
• Organizing personal work priorities and goal setting
• Organizing your desk for maximum efficiency
• Setting up administrative systems and procedures that work
• Time Management Secrets to adopt and time-wasters to avoid

Unit 2: Essential Communication Skills:

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Dealing with difficult personalities and situations
• Confident body language and voice usage

Unit 3: Working with your Boss and your Team:

• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments and schedules
• Making travel and accommodation arrangements
• How to prepare for taking leave
• Organizing, attending and minuting meetings
• Managing conflict & learning to listen

Unit 4: Professionalism in the Workplace:

• Handling the Phone Professionally
• Business Etiquette Essentials
• Writing friendly and professional emails
• Social media and technology savviness
• Event planning
• Making presentations

Unit 5: Self and Stress Management:

• How to create the success mindset
• How to remain motivated and passionate about work
• Handling stress and pressure and anger at work
• Work-life balance – how to achieve it
• Taking care of yourself
• Creating a comfortable and healthy work environment

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation