Location

Duration

Date

Fee inclusive of VAT

Course Overview

in this we will increase assertive communication when your first attempts don't get the required results

Course Objective

Identify different approaches to communication
Improve organizational communications.
Discover different personal listening styles.
Develop skills in building rapport with others.
Practice and use assertiveness skills in different situations.
The benefits and challenges of effective listening
The behaviours and thought patterns that demonstrate active listening
How to provide listener feedback to demonstrate or clarify understanding of the speaker's communication
The benefits of assertive behaviour
How to increase assertive communication when your first attempts don't get the required results

Who Should Attend?

Any employee who wants to improve their interpersonal skills when dealing with colleagues, customers or
clients, team leaders and supervisors who are looking for performance improvements on both an individual and
team basis.

Course Outline

INCREASING SELF-AWARENESS

AN EXAMINATION OF DIFFERENT BEHAVIOR STYLES

EFFECTIVE COMMUNICATION

ACTIVE LISTENING

DEVELOPING AN EFFECTIVE COMMUNICATION STYLE

THE SECRETS OF GREAT COMMUNICATORS

COMMUNICATING WITH DIFFERENT TYPES OF PEOPLE

COMMUNICATING WITHIN A MULTICULTURAL TEAM

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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Management >> Personal Development Communication Skills

Interpersonal Communication Skills

MC163