Management >> Business Management

Mastering Business Protocol

MB235

Location

Duration

Date

Fee inclusive of VAT

Course Overview

Did you know that approximately 85% of job success is based on“soft skills”while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.

Course Objective

  • Gain advanced skills for gaining social, business and international exposure
  • Learn principles of international business protocol and professional etiquette
  • Understand how to behave correctly in both business and social situations including formal dinners, networking and online webinars, and social media.
  • Learn how to establish an effective communication with different types of guests, from different counties and levels of management
  • Demonstrate appropriate personal and professional conduct and follow both social and business rules
  • Understand how to apply proper communication and professional etiquette at all levels and at all times
  • Implement different variations in protocol and professional etiquette from different cultures, nations and regions

Who Should Attend?

  • Business leaders, senior executives and those involved in international affairs
  • Departmental supervisors, internal consultants and human resources staff
  • Project managers and technical professionals and engineers

Course Outline

  • Introduction to Social Etiquette, Everyday Manners and Business Protocol
  • Formal Events and Professional Conduct
  • Behaviours, rules and etiquette for formal occasions and encounters
  • International Etiquette
  • Communication Etiquette and Work Ethics
  • Guidelines for receptionists, security and service staff
  • Making introductions, greeting people, shaking hands and other protocols
  • Dealing with difficult people and situations and how to say no nicely
  • Telephone communication best practice and etiquette
  • Politeness in written communication and email etiquette
  • How to handle customer service and supplier communication etiquette and common protocols
  • Understanding the role of ethics in the workplace

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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