Overall Quality Management in Companies & Institutions

Overall Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both Overall Quality Management philosophy and its practical methods including key concepts, tools, and analytical processes.

• Recognize how Total Quality Management differs from traditional management practices.
• Recognize elements of a quality cost reporting system.
• Identify elements of a Total Quality Management organizational culture.
• Identify steps for assessing your organizational static’s.
• Recognize roles of the quality leader.

This curriculum is aimed at all individuals who wish to input to and improve quality within their organization

Total Management Basics

- Fundamental concepts

- Compare with traditional management practices.

- Key thinkers in the evolution of TQM.

- Types of quality costs.

- Elements of a quality cost reporting system.

Foundations for Total Quality Management

- Communication in a quality management framework.

- Elements of a TQM organizational culture.

- Elements of total quality structure.

- Best ways to deal with organizational change.

Preparing for Total Quality Management

- Steps for assessing your organization strategy.

- Steps for assessing your organization static’s.

- Characteristics of a learning organization for quality management.

- Roles of the quality leader.

- Guidelines for achieving top management support for a total quality system.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation