Protocol and Etiquette in Business

Protocol and Etiquette in Business is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Protocol and Etiquette in Business is a collective term for a set of norms and conventions that govern social behaviour and is required in societal relations.

• Complete knowledge and information aboutbusiness etiquette and protocol
• The necessary experience and awareness to conduct themselves professionally in business meetings and other important forums
• The required skill, confidence and experience to communicate clearly, effectively and smartly, thus helping create a positive impression on the opposite person
• The necessary knowledge, information, exposure and confidence to undertake training on business etiquette and protocol for other colleagues in the organisation, thus demonstrating talent and increasing opportunities for growth and progression

• Senior members of an organisation who need to understand the importance and impact of business etiquette and protocol for their employees
• Learning and development trainers who need to train employees further on business etiquette and protocols
• Other managers and human resource professionals who need to drive professional behaviour and maintain a positive work environment
• Sales staff, marketing managers and customer relationship managers and executives who interact with customers on a regular basis

• Advantages of Business Etiquette
• Builds stronger relationships
• Promotes a positive atmosphere and work culture
• Reflects confidence
• Etiquette Tips to Improve Company Culture
• Solicit feedback
• Maintain visibility
• Non-verbal communication matters
• Behave impressionably in meetings
• Effective Business Communication
• Required formality
• Need for documentation
• Urgency of response
• Important Aspects of Business Protocol
• Greetings and introductions
• Names and titles
• Planning and organisation
• Important Aspects of Administrative Protocol
• Designated officers for signature and approval
• Timeframes for completion and submission
• Challenges to Business Etiquette and Protocol Development
• Lack of Management Support
• Lack of employee cooperation and awareness

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation