Location

Duration

Date

Fee inclusive of VAT

Course Overview

In this training course we will prepare delegates for develop and make effective policies and procedures, important documents, and other related documents such as Standards. The focus of this course will be on making these effective within the organisation and consider issues such as compliance, language, and organisational culture.

Course Objective

Use highly effective drafting skills, which will be useful tools in all types of documents
Analyse the clarity of expression in all documents
Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
Illustrate the impact of non compliance and build fully compliant procedures
Demonstrate ability to reduce risks

Who Should Attend?

Administration and Secretarial Professionals
Process and Procedure Writers
Quality Professionals
Document Management Professionals
Procedural “Job Experts” tasked with documenting Procedures

Course Outline

Introduction to Policy & Procedure Writing

The structure of policy and procedures
Writing styles
Incorporation of other documents

The Governance and Roles involved in Policy

How to Implement Policy & Procedures

Review examples of policy and procedures
Avoiding ambiguity
Standards - ISO
Communications

Drafting Policy & Procedure

Drafting guides
Best practice

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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