Location

Duration

Date

Fee inclusive of VAT

Course Overview

TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Objective

This course is designed for the student who has little or no experience

Who Should Attend?

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Course Outline

Business Communication Series
Sales Series
Business Etiquette and Professionalism Series
Leadership Series

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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MS110