Administrative & Secretarial Excellence

This training seminar is designed to give delegates a better understanding of the‘people skills’and‘individual skills’which are needed in a business environment and which can help them develop their existing competencies into superior skills.

• Have a better understanding of personality, self and others' behaviour
• Improved self-belief and self-confidence
• Have an understanding of how others achieve their objectives and of the importance of networking
• Gain useful tips for achieving superior performance in their supporting role
• Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

• Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment, Senior Personal Assistants , Senior Secretaries

• Developing Core Skills for Administrators and Secretaries
• How to Remember Things
• Strategies for Improving Communications with“Difficult”People
• Giving and Receiving Feedback
• Identifying and Dealing with Time-wasters
• Handling Interruptions(how to protect your productive time)
• Planning(what you have to do)
• Prioritisation(what you must do first)
• Making a Presentation
• Thinking and Working in Teams
• Mind Mapping
• Problem Solving and Decision Making
• Managing Meetings

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation