Management >> Office Admin Secretary
Administrative & Secretarial Excellence
MO198
Location
Duration
Date
Fee inclusive of VAT
Course Overview
This training seminar is designed to give delegates a better understanding of the‘people skills’and‘individual skills’which are needed in a business environment and which can help them develop their existing competencies into superior skills.
Course Objective
- Have a better understanding of personality, self and others' behaviour
- Improved self-belief and self-confidence
- Have an understanding of how others achieve their objectives and of the importance of networking
- Gain useful tips for achieving superior performance in their supporting role
- Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations
Who Should Attend?
- Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment, Senior Personal Assistants , Senior Secretaries
Course Outline
- Developing Core Skills for Administrators and Secretaries
- How to Remember Things
- Strategies for Improving Communications with“Difficult”People
- Giving and Receiving Feedback
- Identifying and Dealing with Time-wasters
- Handling Interruptions(how to protect your productive time)
- Planning(what you have to do)
- Prioritisation(what you must do first)
- Making a Presentation
- Thinking and Working in Teams
- Mind Mapping
- Problem Solving and Decision Making
- Managing Meetings
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
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