Location

Duration

Date

Fee inclusive of VAT

Course Overview

This highly interactive course will help you to develop and refine the skills needed to excel as Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioural skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how stay in control whilst dealing with conflicting priorities.

Course Objective

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques and learn ways for dealing with time wasters.
Improve memory skills with several reinforcement methods and exercises.

Who Should Attend?

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

Course Outline

The Administrator/Secretary as Part of the Support Team

The Importance of Team Work
Taking Initiative

Written Communication

Style
Layout
Clear Writing
Proof Reading

Verbal Communication

Speaking Skills
Listening Skills

Using the Telephone Properly

Professional Telephone Behavior
Rules for Good Listening
Making Appointments

Effective Time Planning

Identifying and Controlling Time Wasters
Setting Priorities
Dealing with Procrastination

Setting Up a Filing System

Different Systems Explained

Memory Reinforcement Techniques

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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