Management >> Office Admin Secretary

Electronic Secretariat Skills

MO102

Location

Duration

Date

Fee inclusive of VAT

Course Overview

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Course Objective

  • Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
  • Handle telephone calls properly and professionally.
  • Develop self-management techniques and learn ways for dealing with time wasters.
  • Improve memory skills with several reinforcement methods and exercises.

Who Should Attend?

Secretaries and office managers.

Course Outline

  • Written Communication
  • Using the Telephone Properly
  • Identifying and Controlling Time Wasters
  • Setting Priorities
  • Dealing with Procrastination
  • Setting Up a Filing System
  • Memory Reinforcement Techniques
  • Computerized filing systems
  • Electronic Secretary Skills

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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