Communication Skills

This workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

• Analyse your audiences and different situations and plan your message
• Create processes to frame your message to specific audiences
• Apply strategies to influence and motivate others throughout the organization
• Understand how communication can impact how much influence you have
• Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

• How Communication Works
• Influence or Persuade?
• Identifying and Adjusting your Communication Style
• The Dynamics of Communication
• Face-to-Face Communication
• Using the Right Words
• Body Language and Non-Verbal Messages
• Improving Telephone Communication
• Factors of Voice
• Quick Tips for Types of Messages
• The Power of Words
• Questioning and Listening Skills
• How to be an Effective Communicator
• Overcoming Communication Problems

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation