Management >> Personal Development Communication Skills

Communication Skills

MC193

Location

Duration

Date

Fee inclusive of VAT

Course Overview

This workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

Course Objective

  • Analyse your audiences and different situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Who Should Attend?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

Course Outline

  • How Communication Works
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • The Dynamics of Communication
  • Face-to-Face Communication
  • Using the Right Words
  • Body Language and Non-Verbal Messages
  • Improving Telephone Communication
  • Factors of Voice
  • Quick Tips for Types of Messages
  • The Power of Words
  • Questioning and Listening Skills
  • How to be an Effective Communicator
  • Overcoming Communication Problems

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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