Communication Strategies

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

· Understand what communication is

· Identify ways that communication can happen

· Identify barriers to communication and how to overcome them

· Develop their non-verbal and paraverbal communication skills

· Use the STAR method to speak on the spot

· Listen actively and effectively

· Ask good questions

· Use appreciative inquiry as a communication tool

· Adeptly converse and network with others

· Identify and mitigate precipitating factors

· Establish common ground with others

· Use “I” messages

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

• The Big Picture
• What is Communication?
• How Do We Communicate?
• Understanding Communication Barriers
• Paraverbal Communication Skills
• Non-Verbal Communication
• Speaking Like a STAR
• Listening Skills
• Asking Good Questions
• Appreciative Inquiry
• Mastering the Art of Conversation
• Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation