Effective Communication & Persuasion & Negotiation Skills

This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

• Communicate and negotiate in a more persuasive and compelling style.
• Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
• Value concessions and knowing when to walk away
• Consider the options and select suitable outcomes
• Move negotiations forward from deadlocks
• Use knowledge to acquire an advantage in negotiations
• Get better deals by removing mental constraints.

This workshop is designed for anyone who is involved with negotiations at any level and wishes to improve their skills.

• Interpersonal communication
• The importance of effective interpersonal communication
• The barriers to communication - physical barriers, mental preconceptions, etc.
• Enhancing your listening and questioning technique
• Avoiding ambiguity and misunderstandings - sending the correct messages
• Executive writing summary
• Non-verbal communication - positive body language
• Communicating - one-to-one, informally and at meetings
• Using your skills to negotiate with others
• The fundamentals of negotiation
• Characteristics of win-win negotiators

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation