Interpersonal Skills Among Staff in The Work Environment

People who attend this will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges and opportunities of the workplace. This is not a quick fix, but an introduction to skills and principles which will help you to develop self-mastery and enhance your ability as a leader in your organisation.

• Embracing reality and exercising responsibility
• Clarifying your vision and defining your purpose
• Acting with integrity through valuing who you are
• Critical leadership skills
• Advanced techniques of interpersonal communication
• Empowering delegation skills
• Giving constructive feedback
• Making meetings work

Mangment team, supervisors and any worker from any deparment

• Inherent flaws in the common symbols of success
• Redefining success based on your personal paradigm
• Respond to key moments in your life
• The emotional loop - exploring the consequences of your behaviour
• Learn the meaning and nature of personal responsibility
• Understand how you avoid taking responsibility for yourself
• Assess your willingness to accept personal responsibility
• The meaning and power of vision
• Creating a vision
• The communication process – understanding others’ subjective experience
• Verbal and nonverbal communication techniques
• Identify your own and others’ preferred ways of communicating
• Myths of leadership
• Interactive and institutional leadership
• Emotional intelligence
• Leadership and management
• Managing staff performance
• Motivation
• Understanding empowerment

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation