Location

Duration

Date

Fee inclusive of VAT

Course Overview

Customers always were the life-blood of any enterprise. The rise of Internet technologies and especially Social Media has re shaped the entire business environment, destroying many traditional points of Strategic Differentiation and making the Customer Experience, the central point of their Strategy.

Course Objective

Learn about Customer Service and Quality Management Tools
Learn how to improve Customer Satisfaction
Improve your people skills
Learn how to proactively manage and control expectations
Develop tools and models to enable you to consistently deliver a high-quality product or service to both internal and external customers.

Who Should Attend?

Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
Marketing professionals looking for a compelling strategic edge in the market

Course Outline

Quality Management and Customer Services
Service Quality Tools & Techniques
Managing Customer Expectations
People Skills to Deliver Excellent Customer Service
Operating Virtually & Making it Happen

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Management >> Personal Development Communication Skills

Tools Measure for Customer Satisfaction

MC184