Location

Duration

Date

Fee inclusive of VAT

Course Overview

Customers always were the life-blood of any enterprise. The rise of Internet technologies and especially Social Media has re shaped the entire business environment, destroying many traditional points of Strategic Differentiation and making the Customer Experience, the central point of their Strategy.

Course Objective

Learn about Customer Service and Quality Management Tools
Learn how to improve Customer Satisfaction
Improve your people skills
Learn how to proactively manage and control expectations
Develop tools and models to enable you to consistently deliver a high-quality product or service to both internal and external customers.

Who Should Attend?

Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
Marketing professionals looking for a compelling strategic edge in the market

Course Outline

Quality Management and Customer Services
Service Quality Tools & Techniques
Managing Customer Expectations
People Skills to Deliver Excellent Customer Service
Operating Virtually & Making it Happen

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Advanced Management and Leadership Exc

This course is designed to enable participants to: Practical leadersh

Strategic Thinking, Analysis & Busines

In today’s world middle and senior level managers are faced wit

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Goal Setting, Planning and Decision Ma

Our Goal Setting and Getting Things Done workshop will cover strategi

Executive Assistance Skills

Although managers are becoming more and more autonomous with the curr

Budgeting, Planning & Management Repor

Budgeting lies at the heart of business management, yet businesses of

Finance for Non-Finance Professional

Knowledge of basic financial principles is critical to succeeding at

Introduction to Project Management

Transportation activities can account for over 70% of an organization

Management >> Personal Development Communication Skills

Tools Measure for Customer Satisfaction

MC184