Management >> Personal Development Communication Skills
Workplace Diversity
MC164
Location
Duration
Date
Fee inclusive of VAT
Course Overview
The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Course Objective
- Explain the definition, terms and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
Who Should Attend?
- All employees, manager, engineer, operators , secretary… ect
Course Outline
- Understanding Diversity
- Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Breaking Down the Barriers
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Being Proactive
- Encouraging Diversity in the Workplace
- Dealing with Diversity Complaints as a Person
- Dealing with Diversity Complaints as a Manager
- Dealing with Diversity Complaints as an Organization
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
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