Location

Duration

Date

Fee inclusive of VAT

Course Overview

The hospitality industry is a broad category of fields within the service industry that includes hotels, restaurants, event planning, theme parks, transportation, airline, cruise line, spas, and additional fields within the tourism industry. The Hospitality Industry is booming all over the world and is a several billion dollar industry that employs millions and millions of people.

Course Objective

In this course participants will learn about hospitality operations such as front office, housekeeping, food and beverage production and service by working on duty teams and running the hotel campus operations under the supervision of expert instructors at the same time as attending theory classes.

Then they will become more involved in the managerial aspects of quality management, by undertakingsupervisory responsibilitiessuch as quality control, shift plans etc.

Who Should Attend?

All Managers are work in Hospitality Industry

Course Outline

Managerial accounting
Customer service & effective communication
F&B service management
Front office operations
Housekeeping operations
Property management systems
Hospitality & tourism business environment
F&B operations management
Human resources management
Hospitality & tourism law & ethics
Hospitality operations management
Hospitality, tourism & events marketing & sales
Organizational behavior
Integrated project
Fundamental methods of enquiry

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Management >> Public Relations Customer Services Hospitality

Quality Management in The Hospitality Industry

MR120