Being a supervisor today

• Scope and nature of supervision
• The supervisor's three distinct roles
  • An operational role
  • A leadership role
  • A communication role
• The supervisor's skills checklist
  • Technical
  • Human
  • Conceptual
• The supervisor's competency self-assessment inventory
• The supervisor's image - 'A True Story'

The main supervisory functions

• Planning the course of action to achieve operational goals
• Organizing the work of the team
  • Identifying the work to be performed
  • Delegating to empower
• Coordinating the work of the team
  • Ensuring that all efforts move smoothly
  • Supporting the team to increase productivity
• Building and leading a synergized team
• Ensuring that performance conforms to plans
• Establishing standards for high performance
• Implementing effective problem solving techniques

The supervisor as a powerful communicator

• Generating enthusiasm using two-way communication
• Leveraging the power of positive attitude in your team
• Maintaining an atmosphere of trust and cooperation
• Developing the habits of an active listener
• Using body language to make a bigger impact
  • Visual
  • Vocal
• Building rapport with the team - 'The Mirroring Technique'
• Writing professional and accurate E-mails
• Providing proper orientation and positive discipline

Monitoring and developing the team's performance

• Monitoring your team's progress
• Helping the team members build on their strengths
• Increasing the team's productivity
• Identifying the right time for coaching
• Identifying the right time for mentoring
• Being accessible and providing support

Managing time effectively to increase productivity

• Keeping a to-do-list
• Prioritizing your typical day
• Breaking tasks down into steps
• Using a progress report to track schedule
• Learning how to avoid typical time wasters
  • Self-imposed time wasters
  • System-imposed time wasters
• Making your meetings short and productive