Learning Objectives

• Learn How to Build Rapport and Achieve Trust
• Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation
• Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others
• Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffectively Listening
• Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance
• Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence
• Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence
• Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication
• Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate

Effective Workplace Relationships

• Identify Behaviors That Support or Undermine Effective Workplace Relationships
• Assess Personal Uses of Behaviors That Support or Undermine Effective Relationships with Important People and Groups at Work

Communication and Perceptions

• Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others By Becoming a “Conscious Communicator”
• Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation Between Effective Communication and Strong Work Relationships
• Identify Behaviors That Erode Trust and How They Can Be Avoided
• Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
• Use Rapport Building as a Tool to Improve Relationships

Investigating Emotions and Emotional Intelligence

• Apply a Broader Definition of Intelligence
• Redefine Yourself and Others Using a Multiple Intelligence Model
• Identify the Relationships Amongst Emotional Intelligence, World View, Perceptions, and Effective Relational-Communication Behaviors
• Analyze and Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence

Building Better Relationships with Ourselves and Others

• Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness
• Identify the Impact of Self-Perception on Our Interactions with Others
• Explain and Apply the Concepts of Self-Fulfilling Prophecy in the Workplace
• Identify Your Particular Social/Communication Style—How You Most Often Relate

Relationship Building

• Identify Behaviors That Build Trust and How They Can Be Used to Build Effective Workplace Relationships
• Recognize and Mange the Use of Assumptions in Explaining and Predicting Others’ Behaviors and Reactions
• Apply Conscious Communication Skills to Assess the Situational Trustworthiness of Others
• Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes

Expressing Needs Within Relationships

• Assess Interpersonal Influence Choices Using the “Need to Control” Continuum
• Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors
• Apply Insights Gained Through Completing a S.W.O.T. Profile to a Personalized Influence-Development Plan

Relational Communication

• Improve Your Communication with Others Who Have Different Styles, Therefore Building More Meaningful and Productive Relationships
• Assess and Sharpen Verbal and Nonverbal Behaviors and Skills
• Apply Direct and Indirect Messages in Order to Flex Communication to Meet Varying Goals
• Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs

Relational Listening

• Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships
• Ask Good Questions and Use Paraphrasing to Improve Listening Skills and Good Relationships
• Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
• Apply Best Practices for Giving or Seeking Feedback

Assessing Relational Change and Conflict

• Assess and Adapt to Changes in Work Relationships and the Work Environment
• Identify Conflict Management Strategies to Fit Specific Relationships and Situations
• Synthesize Skills Addressed in the Program and Systematically Apply Them in Creating a Comprehensive Plan for Assessing and Resolving Relational Conflicts