Course Overview

This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

Course Objective

• Communicate and negotiate in a more persuasive and compelling style.
• Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
• Value concessions and knowing when to walk away
• Consider the options and select suitable outcomes
• Move negotiations forward from deadlocks
• Use knowledge to acquire an advantage in negotiations
• Get better deals by removing mental constraints.

Who Should Attend??

This workshop is designed for anyone who is involved with negotiations at any level and wishes to improve their skills.