MC121
Interpersonal Skills Among Staff in The Work Environment
مهارات التعامل بين الموظفـين في بيئة العمل
LanguageLanguage: EN / AR

Course Overview

People who attend this will learn a set of principles that will change the way they view their lives as well as their performance on the job. They will grow in self-understanding, confidence, personal effectiveness, and their ability to handle the challenges and opportunities of the workplace. This is not a quick fix, but an introduction to skills and principles which will help you to develop self-mastery and enhance your ability as a leader in your organisation.

Course Objective

  • Embracing reality and exercising responsibility
  • Clarifying your vision and defining your purpose
  • Acting with integrity through valuing who you are
  • Critical leadership skills
  • Advanced techniques of interpersonal communication
  • Empowering delegation skills
  • Giving constructive feedback
  • Making meetings work

Who Should Attend??

Mangment team, supervisors and any worker from any deparment

Course Outline

  • Inherent flaws in the common symbols of success
  • Redefining success based on your personal paradigm
  • Respond to key moments in your life
  • The emotional loop - exploring the consequences of your behaviour
  • Learn the meaning and nature of personal responsibility
  • Understand how you avoid taking responsibility for yourself
  • Assess your willingness to accept personal responsibility
  • The meaning and power of vision
  • Creating a vision
  • The communication process – understanding others’ subjective experience
  • Verbal and nonverbal communication techniques
  • Identify your own and others’ preferred ways of communicating
  • Myths of leadership
  • Interactive and institutional leadership
  • Emotional intelligence
  • Leadership and management
  • Managing staff performance
  • Motivation
  • Understanding empowerment

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation