Language: EN/Ar
Course Overview
Life centers on negotiation. Everyone negotiates every day of their lives. But how often do they achieve the best possible outcome? There are three essential elements - preparation, practice and training.
Course Objective
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
Who Should Attend??
Security Supervisors, Leaders and Personnel
Course Outline
Day .1 :
- Opening of the training program 08:00 Am – 08:10 Am
- An explanation of the program's axes and the time period of the program08:10 Am – 08:15 Am
- Acquaintance between the participants08:15 Am – 08:20 Am
- Working with Your Manager and Adapting to Their Style08:20 Am – 09:30 Am
- Understanding Negotiation.10:00 Am – 12:00 Pm
- Types of Negotiations
- Skills for Successful Negotiating
- Personal Preparation12:30 Pm – 02:00 Pm
- Setting the Time and Place
- Case Studies
Day .2 :
- A review of what was explained the previous day08:00 Am – 08:15 Am
- Creating a Negotiation Framework.08:15 Am – 09:30 Am
- The Negotiation Process.10:00 Am – 12:00 Pm
- Getting Off on the Right Foot
- What to Share
- How to Break an Impasse12:30 Pm – 02:00 Pm
- About Mutual Gain.
- Case Studies
Day .3 :
- A review of what was explained the previous day08:00 Am – 08:15 Am
- Three Ways to See Your Options.08:15 Am – 09:30 Am
- Closing.10:00 Am – 12:00 Pm
- Reaching Consensus.
- Building an Agreement.
- Setting the Terms of the Agreement.12:30 Pm – 02:00 Pm
- Case Studies
Day .4 :
- A review of what was explained the previous day08:00 Am – 08:15 Am
- Dealing with Difficult Issues.08:15 Am – 09:30 Am
- Being Prepared for Environmental Tactics.10:00 Am – 12:00 Pm
- Dealing with Personal Attacks.
- Controlling Your Emotions.12:30 Pm – 02:00 Pm
- Deciding When It’s Time to Walk Away.
- Case Studies
Day .5 :
- A review of what was explained the previous day08:00 Am – 08:15 Am
- Negotiation Skills during aggressive attack08:15 Am – 09:30 Am
- Negotiating on Behalf of Someone 10:00 Am – 11:00 Am
- Choosing the Negotiating Team
- Covering All the Base
- Review and summarize all the information discussed in this program11:00 Am – 12:00 Pm
- Conduct a final test to measure participants' skills learned from the program
- Distribution of evaluation for the program
- Distribution of certificates
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation