Language: EN / AR
Course Overview
Overall Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both Overall Quality Management philosophy and its practical methods including key concepts, tools, and analytical processes.
Course Objective
- Recognize how Total Quality Management differs from traditional management practices.
- Recognize elements of a quality cost reporting system.
- Identify elements of a Total Quality Management organizational culture.
- Identify steps for assessing your organizational static’s.
- Recognize roles of the quality leader.
Who Should Attend??
This curriculum is aimed at all individuals who wish to input to and improve quality within their organization
Course Outline
Total Management Basics
- Fundamental concepts
- Compare with traditional management practices.
- Key thinkers in the evolution of TQM.
- Types of quality costs.
- Elements of a quality cost reporting system.
Foundations for Total Quality Management
- Communication in a quality management framework.
- Elements of a TQM organizational culture.
- Elements of total quality structure.
- Best ways to deal with organizational change.
Preparing for Total Quality Management
- Steps for assessing your organization strategy.
- Steps for assessing your organization static’s.
- Characteristics of a learning organization for quality management.
- Roles of the quality leader.
- Guidelines for achieving top management support for a total quality system.
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation