Course Overview

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.

Course Objective

• After completing this course, students will know how to:
• Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
• Demonstrate how to collect data through interviews and analysis
• Apply powerful techniques to identify and know the difference between symptoms and root causes
• Learn to know when to use the appropriate technique in root cause identification
• Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
• Develop a process to identify systemic problem areas

Who Should Attend??

Executives, Project Managers, Business Analysts,any one who working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.