TG128
Root Cause Analysis (RCA)
تحليل الأسباب الجذرية
LanguageLanguage: English

Course Overview

In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.

Course Objective

  • After completing this course, students will know how to:
  • Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
  • Demonstrate how to collect data through interviews and analysis
  • Apply powerful techniques to identify and know the difference between symptoms and root causes
  • Learn to know when to use the appropriate technique in root cause identification
  • Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
  • Develop a process to identify systemic problem areas

Who Should Attend??

Executives, Project Managers, Business Analysts,any one who working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

Course Outline

  • What is a "Problem?"
  • Why Problems Persist
  • What is A Root Cause?
  • Why Root Causes are important
  • How to Organize for an RCA
  • RCA Roles and Responsibilities
  • Assemble your RCA Team
  • Modes of Communication
  • How to Resolve Conflict
  • Select the Problem to Analyze
  • Define the selection criteria
  • Plan and estimate tasks for the team
  • Define the Problem
  • Developing your problem statement
  • Identify the Source of the Problem
  • Selecting the appropriate option

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation