• Attract and engage customer-focused employees who are passionate about providing the best and most
• compassionate, yet efficient, care to the patient
• Establish and sustain effective clinical relationships by leveraging key internal and external communication
• strategies
• Build a coaching culture that supports consistent exceptional care and service
• Identify and address the differences in patients’ values, preferences and expressed needs
• Design a patient experience framework that better meets and exceeds the patient’s needs

This course is beneficial for healthcare clinical and non-clinical staff, including healthcare line managers, heads of
department and operational executives. Vendors involved in direct and indirect support services will also benefit
from the course.

• Asset health management taxonomy
• Management of multiple assets
• Asset health management relevant standards
• Asset health management examples

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation