Protocol and Etiquette in Business

MB234

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Complete knowledge and information aboutbusiness etiquette and protocol
The necessary experience and awareness to conduct themselves professionally in business meetings and other important forums
The required skill, confidence and experience to communicate clearly, effectively and smartly, thus helping create a positive impression on the opposite person
The necessary knowledge, information, exposure and confidence to undertake training on business etiquette and protocol for other colleagues in the organisation, thus demonstrating talent and increasing opportunities for growth and progression

Senior members of an organisation who need to understand the importance and impact of business etiquette and protocol for their employees
Learning and development trainers who need to train employees further on business etiquette and protocols
Other managers and human resource professionals who need to drive professional behaviour and maintain a positive work environment
Sales staff, marketing managers and customer relationship managers and executives who interact with customers on a regular basis

Advantages of Business Etiquette
Builds stronger relationships
Promotes a positive atmosphere and work culture
Reflects confidence
Etiquette Tips to Improve Company Culture
Solicit feedback
Maintain visibility
Non-verbal communication matters
Behave impressionably in meetings
Effective Business Communication
Required formality
Need for documentation
Urgency of response
Important Aspects of Business Protocol
Greetings and introductions
Names and titles
Planning and organisation
Important Aspects of Administrative Protocol
Designated officers for signature and approval
Timeframes for completion and submission
Challenges to Business Etiquette and Protocol Development
Lack of Management Support
Lack of employee cooperation and awareness

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy