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Interpersonal Skills for Supervisors

MC122

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Both leadership and management in the 21st Century are becoming increasingly more complex. Typically organisations in both the public and private sectors are facing changes driven by political, economic, sociological, technological, legal and environmental issues.

The need to think strategically
The principles of managing change
How to approach and solve problems creatively
Critical aspects of teamwork
The process of motivating yourself and others
Methods for managing conflict
Techniques for dealing with difficult staff

Supervisors Seeking To Enhance Their Performance
Managers Desiring To Sharpen Their Skills
Technical Staff Seeking A Greater Understanding Of Management

Developing interpersonal excellence
Encouraging your people to give their best
Making the best of your resources
Defining and managing business processes
Creating innovation where you work
Determine your effectiveness in time management
Systems thinking
Building a high performance team
Leading different types of teams
Self motivation and development
Dealing with team conflict
Dealing with difficult team members

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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