At this program’s conclusion, participants should be able to:

• Describe the frustration continuum.
• Identify how workplace frustration and anger influence their bodies, minds, and behaviors.
• Recognize and react to anger and frustration triggers before they take over.
• Explain the difference between healthy and unhealthy reactions to anger.
• Practice physical, mental, and verbal techniques for managing workplace frustration.
• Use the five-step method to break old patterns and replace them with healthier alternatives.
• Control their emotions when faced with other people’s anger.

This course is ideal for all manager or employee at any level.

The Anatomy of Anger and Frustration:Let's Take a Look

• This program begins with an exploration offrustration anger: what they look like, why they happen,their short- and long-term effects, how they can evolve over time, and the signs that appear when those common emotions are out of control in the workplace.

Know Your Triggers:Understanding What Sets You Off

• People who yell,people who can't accept "non for an answer, people who don't follow through -whatever the trigger, or in some cases triggers, if they aren't recognized and managed, overwhelming frustration, anger, or even full-on rage can quickly follow.In this part of the workshop,we'll talk about triggers,how to recognize them,and what to do to gain control before frustration and anger take over.

You're Not Thinking Clearly: How Anger Affects Your Perceptions

• "Hewasso angry. he couldn't see straight." "Shesawred."Whether it's crossed eyes or a crimson curtain,one thing is certain, anger clouds perceptions. During this part of the course, we'll examine four ways anger and frustration can influence how we see the world: issue magnification,destructive labeling, inflexible thinking, and assumptions about how others perceive information.

Healthy Coping: Making Smart Choices

• Holding it in,takingit out on others,drinking the day's problems away after quittingtime -those options may work in the moment, but in the long run, they do more harm than good. During this course segment, we'll explore healthy and not-so-healthy physical coping mechanisms for dealing with workplace anger and frustration.

Keep Your Head:Harnessing the Power of Self Talk and Other Tools

• As the old lesson goes, you can't always control what happens to you, butyou can control how you react to what comesyour way. Inthis part of the program, we will examine self-talk, perspective setting, conversation framing, and other techniques for managing emotions in a high-stress environment.

Do Not Follow: Avoiding Getting Sucked In

• Like misery, anger sometimes looks for company. Inthis seminar segment, we will talk about managing reactions to other people's anger and ways to avoid getting sucked into a sea of negativity and frustration.

Step-by-Step:Self Checks

• As with all behavioral changes, the ability to manage frustration and anger isn't an instant process. It takes timeto change patterns and implement new methods. In this final part of the workshop,we'll talk about goal setting and methods for improving skills after the session.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation