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Office Management Specialist

MO121

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This practical course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviors and skills necessary to achieve and sustain excellence in your office environment.

This engaging, fun, and interactive training program will help you to become more organized, to plan and prioritize, and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office

At the end of this course the participants will be able to:

Apply the skills and attributes of a first-class office professional in your workplace
Present their self more confidently
Communicate effectively with managers, colleagues and all organizational
Handle the difficulties and pressures of working in a modern office
Prioritize, plan and manage time more efficiently

Administrators
Secretaries
Executive Assistants
Personal Assistants
Office Managers
Supervisors
Business Support staff

Unit 1: Competencies and Time Management:

Assessing prior Skills and Knowledge
Competencies Required for Excellence as an Office Professional
Perceptions, Attitudes, and Beliefs – How they affect Performance
Learning Styles / Thinking Styles – Your Strengths and Weaknesses
Time Management Skills

Unit 2: Organising and Planning:

Goal Setting including Setting SMART Objectives
Planning
Mind Mapping
Problem Solving and Decision Making
Managing Meetings

Unit 3: Communication Skills:

Understanding Assertive Communication
Dealing with Conflict and Aggression
Listening Skills
Questioning skills
Body Language and Its Importance in Building Effective Relationships

Unit 4: Team Working:

Conflict Management and Resolution
Dealing with Difficult People
Managing Upwards
Workplace Stress Management
Working Effectively as Part of a Team

Unit 5: Presentation Skills:

Telephone Skills
Writing Skills
Email Etiquette
Presentation Skills

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy