Management / Personal Development Communication Skills
Communication Strategies
MC148
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The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
· Understand what communication is
· Identify ways that communication can happen
· Identify barriers to communication and how to overcome them
· Develop their non-verbal and paraverbal communication skills
· Use the STAR method to speak on the spot
· Listen actively and effectively
· Ask good questions
· Use appreciative inquiry as a communication tool
· Adeptly converse and network with others
· Identify and mitigate precipitating factors
· Establish common ground with others
· Use “I” messages
Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.
- The Big Picture
- What is Communication?
- How Do We Communicate?
- Understanding Communication Barriers
- Paraverbal Communication Skills
- Non-Verbal Communication
- Speaking Like a STAR
- Listening Skills
- Asking Good Questions
- Appreciative Inquiry
- Mastering the Art of Conversation
- Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
