• Demonstrate in-depth knowledge about the ancient hospitality culture and how it can be related to modern Hospitality.
• Distinguish between Hospitality and service in delivering quality service.
• It will increase your skill levels and professionalism, including performance abilities in all major hospitality soft skills such as Problem Solving, Empathy, Teamwork, Strategy & Innovation, and Stress & Time Management.
• Identify the importance of professionalism & a positive teamwork environment.
• Explain the essential elements of effective business etiquette that contribute to a guest’s experience.
• Explain how to achieve guest/client “moment of truth” as part of a team member.
• Enhancement confidence and knowledge.
• Describe how to elevate the level of quality service by using modern quality methodologies.
• Describe how the economy experience is related to the guest experience, and you can contribute to exceeding expectations.
• Outline efficiently & successfully how to resolve queries, supply relevant information & conclude every interaction on a positive note.
• Identify “moment of truth” opportunities, be able to easily connecting from heart-to-heart, from one human being to another.

• Staff moving into new roles within their organisation,
• Refreshing the knowledge of any member of staff,
• Agency care workers,
• Support workers,
• Community services.

Thisonline Basic Life Support training coursecovers the following:

• Introduction to basic life support,
• Cardiopulmonary resuscitation – Chain of survival,
• National Early Warning Score (NEWS) System,
• Systematic and primary survey – DRSABC,
• DRSABC – Airway – Breathing – Chest Compressions,
• DRSABC – Continue CPR – Compressions – Rescue Breaths,
• Automated External Defibrillators (AEDs) Algorithm,
• Basic life support algorithm for children,
• Your role and responsibilities for CPR delivery,
• Choking – airway obstruction by a foreign body,
• The recovery position, and
• Online resources for cardiopulmonary resuscitation training, and
• Summary.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation