• Define the major components of performance management.
• Apply the concepts and business models together with the analytical techniques used in the strategic management process.
• Understand the internal and external pressures facing today’s organisation.
• Manage the key issues of ‘change management’ and the influences on organizational performance that culture imposes on the business.
• Examine the role of leaders in today’s organisation.

Managers, supervisors ,administration and staff whose job involves building teams as well as working in teams

• Understand Your Organization
• The ethical implications.
• Leadership to Achievement
• Leadership roles and styles – Leadership characteristics.
• Building a team structure.
• Introducing a performance culture – Motivating you team.
• Managing Behaviour & Achieving Performance
• Transactional Analysis.
• Identifying sources and roots of conflict.
• Identify performance indicators - the 4 perspectives: outcomes, customers, processes and people.
• The road map for implementation
• High level process map, what are the key processes.
• KPI selection principles
• Understanding Strategy
• Change Management
• Organisational Culture – its impact on change.
• Why organisation need to change.
• Change management and leadership styles.
• The role of leaders in organisational Change..
• How to survive in a change management process.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation