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Mastering Business Protocol

MB235

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Did you know that approximately 85% of job success is based on“soft skills”while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.

Gain advanced skills for gaining social, business and international exposure
Learn principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking and online webinars, and social media.
Learn how to establish an effective communication with different types of guests, from different counties and levels of management
Demonstrate appropriate personal and professional conduct and follow both social and business rules
Understand how to apply proper communication and professional etiquette at all levels and at all times
Implement different variations in protocol and professional etiquette from different cultures, nations and regions

Business leaders, senior executives and those involved in international affairs
Departmental supervisors, internal consultants and human resources staff
Project managers and technical professionals and engineers

Introduction to Social Etiquette, Everyday Manners and Business Protocol
Formal Events and Professional Conduct
Behaviours, rules and etiquette for formal occasions and encounters
International Etiquette
Communication Etiquette and Work Ethics
Guidelines for receptionists, security and service staff
Making introductions, greeting people, shaking hands and other protocols
Dealing with difficult people and situations and how to say no nicely
Telephone communication best practice and etiquette
Politeness in written communication and email etiquette
How to handle customer service and supplier communication etiquette and common protocols
Understanding the role of ethics in the workplace

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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