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Etiquette Skills & Art of Dealing with The Public for Office Managers

MH101

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Manage workloads and time
Work under pressure to achieve objectives
Understand the different methods used in storing information
Implement the easiest, safest method suitable for work environment applications, requirements, and how to solve the related problems andrule of etiquette to deal with awkward situations

Manage workloads and time
Work under pressure to achieve objectives
Understand the different methods used in storing information
Implement the easiest, safest method suitable for work environment applications, requirements, and how to solve the related problems

Secretaries and office managers

Secretary's behavior and responsibilities
Rules governing acceptable forms of hand- shaking priorities and behavior
Active listening and constructive conversations
Rule of etiquette to deal with awkward situations
Rules of etiquette in face to face, written and telephone communication
Etiquette and meetings, and motives of human behavior
Transactional analyses in the secretarial offices
Body languages and etiquette: greetings, introduction, socializing hand-shaking and exchange of presents and wreath

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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