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Achieving Administrative Excellence

MO117

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Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organizing all the pieces and parts of your professional life – from workspaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mindset, confidence and calmness to manage yourself, your work and your working relationships

At the end of this course the participants will be able to:

Work smarter and leverage their time to get things done quicker
Set and achieve short and long term goals
Communicate confidently and clearly at all levels
Present themselves professionally in meetings and presentations
Organize themselves, their office and their executives more effectively

Office Managers or Coordinators
Executive Secretaries
Administrative Assistants
Administrative Managers
Executive Assistants

Unit 1: Mastering your Workload:

What is your personal and work vision?
Managing your day to achieve maximum results
Organizing personal work priorities and goal setting
Organizing your desk for maximum efficiency
Setting up administrative systems and procedures that work
Time Management Secrets to adopt and time-wasters to avoid

Unit 2: Essential Communication Skills:

Common communication styles
How to be an assertive communicator
How to set boundaries without saying "no"
Dealing with difficult personalities and situations
Confident body language and voice usage

Unit 3: Working with your Boss and your Team:

Developing a strategic partnership with your boss
Keeping on top of calendars, appointments and schedules
Making travel and accommodation arrangements
How to prepare for taking leave
Organizing, attending and minuting meetings
Managing conflict & learning to listen

Unit 4: Professionalism in the Workplace:

Handling the Phone Professionally
Business Etiquette Essentials
Writing friendly and professional emails
Social media and technology savviness
Event planning
Making presentations

Unit 5: Self and Stress Management:

How to create the success mindset
How to remain motivated and passionate about work
Handling stress and pressure and anger at work
Work-life balance – how to achieve it
Taking care of yourself
Creating a comfortable and healthy work environment

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy