• Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
• Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
• Handle telephone calls properly and professionally.
• Develop self-management techniques and learn ways for dealing with time wasters.
• Improve memory skills with several reinforcement methods and exercises

Administrative support staffs who want to focus on their relationship to their role, their responsibilities and their challenges

• Self-awareness
• The devolving of administrative and personnel responsibilities to management
• Identifying the role of the personnel function
• The administrator/secretary as part of the support team
• Written communication
• Verbal communication
• Using the telephone properly

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation