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Developing Core Skills for Administrators & Secretaries

MO120

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This course aims to help you develop the skills needed to be effective at work.
It teaches powerful approaches to handling information (including techniques for quickly finding key points in what you are reading) and gives great tips on how to organize your thoughts and get your point across in emails, meetings, interviews, and presentations, You’ll also learn strategies for dealing with difficult people and organizing your time to better achieve results.

At the end of this course the participants will be able to:

Improve their effectiveness at work
Take them to the next stage inefficient reading and note-making techniques
Update their thinking about managing time and planning for results
Build their confidence in their ability to remember things
Help them improve inter-personal communications and team working skills

Anyone wanting to raise personal efficiency levels and improve the effectiveness
People who want to succeed in an office environment
All staff working in groups and project teams
Anyone wanting ideas for handling information overload in daily life

Unit 1: Improve Your Effectiveness at Work: Better Reading and Note-Making:

Your Brain Skills
How to be a 'Successful' Reader
How Mastering Note-making Skills Can Help Your Career
Mind-mapping is a Note-making, Planning, Thinking and Memory Tool
Mind-mapping software

Unit 2: Memory Magic: How to Remember Things?

Your Memory Potential (How good is your memory?)
Memory Systems Explained (The Power of Stories and Imagination)
Remembering Names
Memory at Work
Remember What You Read (Strategies for Fast, Effective Reading)

Unit 3: Better Working with Other People:

Barriers to Effective Communications
Strategies for Improving Communications with “Difficult” People
The Powerful Influence of ‘Body Language’: Speaking without Words
Giving and Receiving Feedback: The Risks and the Benefits
Getting Your Point Across: Know What to Say and When to Say It

Unit 4: Results-oriented Time Management Strategies:

Identifying and Dealing with Time-wasters
Handling Interruptions (How to protect your productive time?)
Planning (What you have to do?)
Prioritization (What you must do first?)
Save Time When Planning a Presentation

Unit 5: Using Core Skills at Work:

Making a Presentation
Thinking and Working in Teams
How We Learn – and What We Need To Do to Avoid Forgetting
Tips for Handling Information Overload at Work

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy