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Office Management Essentials

MO119

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Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace. You probably got your job because you’re already smart, responsible and know how to get along with others. But now you are ready for a whole new level of excellence. To become an office management star requires a large dose of confidence, plus simple and effective strategies that you can use to get things done on time, build synergistic relationships and enjoy reaching your own professional development goals with ease.

This dynamic and essential training course will help you see yourself and your office management role from a fresh new perspective. Starting with the foundation of self-knowledge, we will explore in-depth what makes you thrive and what holds you back. You will learn how to work with anyone on any level with credibility, confidence, clear communication and discover how to stop chasing your tail and manage your time and tasks to achieve daily tasks and reach long term goals with minimum stress and maximum job satisfaction.

At the end of this course the participants will be able to:

Prioritize and cope with multiple tasks without missing deadlines
Think like a Manager – planning, making decisions and solving problems
Manage their thoughts and feelings to improve self-confidence and self-empowerment
Communicate effectively and assertively at all levels and in all situations
Manage paperwork, diaries, meetings, presentations and phones more effectively

Administration Assistants
Personal Assistants
Secretaries
Supervisors/Team Leaders
Office Managers
Any individual working in the office support field

Unit 1: Time and Task Management:

Excellent office management – what does it look, sound and feel like?
The Reality Model – how to get the results you want
10 timeless principles of successful time and life management
Working smarter not harder with high leverage activities
Using technology to manage your time and tasks effectively

Unit 2: Self-Management:

Overcoming internal blocks, habits and the beliefs that hold you back
Quantum Theory: How we create our reality with consciousness
How to stop reacting from emotion and start responding with emotional intelligence
Overcoming ego and developing real self-confidence and self-esteem
Staying calm and clear during the chaos, conflict, and change

Unit 3: Communication Skills:

Identify different styles of communication in yourself and others
Overcoming fear and becoming a clear and direct communicator
Managing conflicts through a win-win approach
Listening skills – seeking to understand before being understood
Understanding different personality types and how to deal with them

Unit 4: Brain Skills:

Mind Mapping techniques for every occasion
Planning skills – using a Gantt chart to manage small projects
Creativity and problem-solving techniques
Rational and Intuitive Decision-Making tools
Whole Brain development

Unit 5: Career Management:

Develop your brand as a professional
Using phone and email and social media effectively
Body Language – understanding others and projecting a positive self-image
Planning and presenting your ideas confidently in front of an audience
Creating excellent PowerPoint presentations that people remember

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy