At the end of this course the participants will be able to:

• Manage their self, their subordinates, their colleagues and their boss more effectively
• Develop the competence & managerial aspects of their role
• Improve their confidence, assertiveness and communication skills
• Manage the stress and pressure in an increasingly challenging environment
• Understand their own and others personality & its effect on behavior
• Make better and more effective decisions
• Communicate better with a wide range of people
• Negotiate with others more effectively
• Use a variety of time tools effectively
• Improve their memory skills
• Motivate their selves and others
• Analyze their performance for future development opportunities

• Office Managers
• Team Leaders
• Administrators
• Secretaries
• Support Staff
• PA’s

Unit 1: Defining and Developing the Role:

• The Executive PA – your vital partnership with management
• Defining the responsibilities and authority of your role. Biases & prejudice
• Identifying ways of broadening your role and creating opportunities to increase your responsibilities
• Developing the managerial aspects of your role
• Essential management skills Planning for development
• Identifying and overcoming barriers to your success
• Understanding your own and others personality & subsequent behavior

Unit 2: Effective Communication:

• Interacting with others and networking for success
• Getting yourself seen and heard
• Developing and advancing your relationship with your manager/director
• Improving your communication skills
• Negotiating, influencing, persuading and delegating
• Individual, Team & Group exercise on Consensus

Unit 3: Developing Confidence:

• Trusting your initiative and judgment
• Saying "no" constructively
• Problem Solving & Decision making tools
• Team roles and interaction with others
• Video Presentation Skills
• Individual & Team Exercise Tantrix & Colour Blind

Unit 4: Developing and Improving Key Skills:

• Improving your confidence and assertiveness
• Practicing effective time management skills
• Concentrating, thinking, listening and making decisions under pressure
• Conflict Management
• Improving your memory
• Video Conflict Management

Unit 5: Getting Results:

• Benefiting from key motivation techniques
• Motivating yourself, your subordinates and your boss
• Achieving results through others
• Managing stress and pressure that comes with change and challenge
• Measuring your performance based on objectives, standards, responsibilities set and achieved
• Preparing for your development
• Action planning

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation