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Communication and Planning Skills for Administrative Professionals

MC235

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Good communication and planning skills are essential for all administrative professionals. This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.

Taking an in-depth and comprehensive approach the programme focuses specifically on:

face-face communications (both one-to-one and in small groups)
telephone skills, teleconferencing and remote communications
written communications (including writing e-mails, letters, reports and instructions)
meetings skills and supporting presentations
interpersonal and influencing skills
personal planning and time-management skills
project planning and monitoring

By the end of the Communication and Planning Skills for Administrative Professionals training course, participants will be able to:

Determine how to improve the way they communicate with others through a variety of mediums
Understand how they can enhance the process of knowledge transfer by creating an understanding in others but also by bringing around change in action
Identify how to make the most of the time they have, ensuring tasks are achieved effectively
Understand how to demonstrate a change in ‘mindset’ when it comes to having to deal with workloads and other people

Administrative Professionals
Managers
Team Members

Communication Essentials

The Communication Process –the Sender / Receiver principle
Barriers to effective communications and how to overcome them
Learn how to communicate with just about anyone –understand others’ work personalities
Vital interpersonal skills to enhance face-to-face communications –it’s about your Words / Music and Dance
Learn how to engage the thinking brain to develop more assertive communications

Communication Management

Learn how to communicate with difficult and demanding people
Manage others rather than them manage you
Learn how to say ‘no’ more effectively
Understanding conflict and why it happens
Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement

Communication Alternatives / Planning Essentials

How to run effective meetings –uncover the 3 stages of world class meetings
Ensure buy-in and participant involvement at meetings
Determine the 4-point plan for emails and letters
Discover the 7 steps to effective business writing
Understand the key principles of effective planning –the Wheel of Success

Planning Essentials

Determine how to set attainable goals to ensure the best chance of success
Learn the 3 Principles of effective Time Management
Learn how to prioritise your workload to aid in planning your tasks effectively
Discover how to deal with your ’Time Bandits’
Learn the 5 Steps to the art of ‘Delegation’ –it’s not about ‘Allocation’

Planning Add-ons

Learn how to get proposals accepted
Establish problem solving techniques to ensure success every time
Principles to determine the need for continuous improvement using the WIN /LEARN / CHANGE Model
Programme Review –Let’s remind, review and reassure
Let’s plan –action planning for improved Performance and Behavioural outputs

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy