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Cross-Cultural Communication Skills

MC213

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Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure.

Define what cross-cultural communication is.
Identify cultural values.
Recognize cultural barriers.
Describe nonverbal communication plus culture.
Summarize challenges in intercultural communication.
Describe processes for managing conflict flexibly.

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis

Introduction
Cultural Values
Cultural Barriers
Nonverbal CommunicationPlus Culture
Challenges in Intercultural Communication
Managing Conflict Flexibly
Global Identity: Communicating with a Cross-Cultural Audience
Becoming Ethical Intercultural Communicators.

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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