By the end of the course, participants will be able to:

• Explain the link between EI and performance
• Identify their personal and social competence scores
• Develop their ‘personal competence’ to optimize professional success
• Develop their ‘social competence’ to optimize organizational success
• Apply the EI blueprint for continuous improvement

Individuals, business professionals, and managers/project managers, who want to enhance their personal, professional, and organizational performance for a successful life.

Emotional intelligence is linked to performance

• The ROI of developing emotional intelligence
• Effective EI skills predict leadership excellence
• EI predicts successful individual performance
• EI predicts successful organizational performance
• EI is a key differentiator for your personal brand
• EI is a key differentiator for your organizational environment
• EI assessment and EQ score

Emotional Intelligence: The personal competence

• Emotional intelligence, IQ, and personality
  • EQ
  • IQ
  • Personality
• The bedrock of EI: Self-awareness
• When emotions hijack our ability to reason
  • The emotional brain
  • The rational brain
• Personal competence: What I see
  • Accurately perceiving my emotions
  • Staying aware of my emotions as they happen
• Personal competence: What I do
  • Using awareness of my emotions to stay flexible
  • Using awareness of my emotions to positively direct my behavior

Emotional Intelligence: The social competence

• Social competence: What I see
  • Accurately picking up on emotions in other people
  • Understanding what is really going on
• Focusing on understanding rather than judging
• Avoiding triggering emotional hijacks in others
  • Using questions
  • Avoiding statements
• Social competence: What I do
  • Using awareness of my emotions to manage interactions successfully
  • Using awareness of others’ emotions to manage interactions successfully

Personal Competence Management

• Self-awareness strategies
  • Quit treating my feelings as good or bad
  • Observing the ripple effect from my emotions
  • Leaning into my discomfort
  • Feeling my emotions physically
  • Knowing who and what pushes my buttons
  • Watching myself like a hawk
  • Visiting my values
  • Seeking feedback
• Self-management strategies
  • Breathing right
  • Creating an emotion list versus a reason list
  • Making my goals public
  • Counting to ten
  • Sleeping on it
  • Smiling and laughing more
  • Taking control of my self-talk
  • Cleaning up my sleep hygiene
  • Including a mental recharge in my schedule

Social Competence Management

• Social awareness strategies
  • Greeting people by name
  • Watching body language
  • Making timing everything
  • Developing a back-pocket question
  • Not taking notes at meetings
  • Watching EQ at the movies
  • Practicing the art of listening
  • Stepping into their shoes
  • Seeking the whole picture
  • Catching the mood of the room
• Relationship management strategies
  • Being open and curious
  • Avoiding giving mixed signals
  • Taking feedback well
  • Building trust
  • Having an “Open-door” policy
  • Only getting mad on purpose
  • Acknowledging the other person’s feelings
  • Explaining my decisions, not just make them
  • Making my feedback direct and constructive
  • Aligning my intention with my impact
  • Offering a “Fix-it” statement during a broken conversation

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation