Management / Public Relations Customer Services Hospitality

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Effective Communication With Customers

MR133

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The Communicating with Customers training materials will help develop anyone that comes into contact with customers. Whether that is via the telephone or on a face to face basis.

  • Understandtheir customers and their needs
  • Follow a clear process for communicating with customers
  • Use Questioning and Listening skills effectively with customers
  • Effectively manage difficult situations with customers
This business-orientated course is helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.
  • Identifying customer needs
  • What do customers want?
  • How do customers measure satisfaction?
  • Listening with empathy
  • Gathering the facts
  • Questioning techniques
  • Recording the information
  • Being assertive
  • Managing customers’ expectations
  • When it will take longer than they think
  • When they can’t have what they want
  • Ending the conversation
  • Leaving the customer with a good impression
  • Making sure everyone knows what happens next
  • Follow-up communication
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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