Managing Total Quality

In this course participants will recognize how Total Quality Management differs from traditional management practices

• Recognize elements of a quality cost reporting system.
• Identify elements of a Total Quality Management organizational culture.
• Identify steps for assessing your organizational static’s.
• Recognize roles of the quality leader.

This curriculum is aimed at all individuals who wish to input to and improve quality within their organizatio

• Total Management Basics
• Fundamental Concepts
• Compare With Traditional Management Practices.
• Key Thinkers In The Evolution Of TQM.
• Types of Quality Costs.
• Elements of A Quality Cost Reporting System.
• Foundations For Total Quality Management
• Communication In A Quality Management Framework.
• Elements of A TQM Organizational Culture.
• Elements of Total Quality Structure.
• Best Ways to Deal with Organizational Change.
• Preparing For Total Quality Management
• Steps for Assessing Your Organization Strategy.
• Steps for Assessing Your Organization Static’s.
• Characteristics of A Learning Organization For Quality Management.
• Roles Of The Quality Leader.
• Guidelines for Achieving Top Management Support for a Total quality system.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation