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High Impact Supervisory Skills

MB208

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High Impact Supervisor Skills is designed to support the new (or relatively new) supervisor in creating a work environment that enhances productivity, teamwork, and the achievement of business results. This highly interactive, experiential-based workshop focuses on providing powerful skills and tools that can be easily transferred from the classroom to the work environment. Through facilitator-guided discussion, skill practice exercises, and individual introspection, workshop participants will discover how they can become "high impact" supervisors right from the start!

Know what real supervision is, and be able to explain to others what it is, and what it means
Understand and practice basic supervisory skills
Define the difference between the supervisory and the operational roles
Explain how to set and monitor objectives
Explain what motivates you and describe ways to motivate others effectively
Manage performance for results
Use different techniques to communicate effectively with your team
Use an appropriate strategy for delegating to others
Motivate and support others in the achievement of targets
Demonstrate effective questioning skills
Communicate effectively
Empower yourself and the staff who work with you
Describe your own sources of power and influence and know how to use and develop your
Influence to get support and help you to be an effective supervisor

This course is designed for all those who have the potential and capabilities of developing into Supervisor’s, Team leader’s and new manager’s

- Managing the Work versus Doing the Work
- Supervisory Effectiveness
- 4 Basic Styles
- Supervisor Style Assessment
- Principles of Managing Performance
- Objective Setting
- Coaching and Feedback
- Performance Review Essentials
- Creating Buy-In and Change Within a Team
- Building a Winning Team
- Decision-Making in a Team
- Conflict Management Essentials
- Your Conflict Management Style
- Managing Conflict Between Team Members
- Role Play: Conflict Between Two Direct Reports

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy