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Modern Methods in The Management of Front Office

MO115

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This course will concentrate on providing all the skills and techniques needed to run the office systems effectively, while also equippingthe ability to self-management and the others around. Designed carefully to enhance existing skills, it will provide a valuable survival kit to deal with every aspect of role when return to work. Will have the know-how and the confidence to create a dynamic and stimulating office environment where systems and people work effectively together to achieve the desired results.

The importance of defining and understanding your crucial role as an office manager
The keys to robust and effective organisation
How to understand, write and control budgets with ease
The importance of possessing basic negotiation and influencing skills and how best to apply them in your role
How to get the outcome you desire through effective win/win communication skills
How to cram 24 hours into a morning – a masterclass in dynamic time management
How to manage difficult people, situations andstress in a calm and effective manner

[or all those who deal with the day to day running of the office, whether managers, office managers,secretaries or administrative staff. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Defining the Role of the Office Manager
Logistics - The Art of Effective Planning and Organising
Essential Negotiation Skills - Doing Win/Win Deals
Effective Communication - Written and Spoken
Dealing with Difficult Situation - People and Emotions
Dealing with Pressure and Stress

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy