Management / Marketing Sales
Calls Handling Skills
MS115
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Detailed content available in Arabic
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- why it’s so important to handle calls well
- how the telephone affects communication
- building rapport quickly and easily
- how to control a call
- call structure and language
- helping the caller in one call
- delivering great customer service each call every call
- making the most of the opportunity with the customer
- managing the stress of busy times
Anyone who is involved with speaking to customers (internal or external ) over the telephone.
- Dealing with angry customers
- Complaint handling
- Sales through service
- Dealing with bereaved callers
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
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