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Electronic Secretariat Skills

MO102

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Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques and learn ways for dealing with time wasters.
Improve memory skills with several reinforcement methods and exercises.

Secretaries and office managers.

Written Communication
Using the Telephone Properly
Identifying and Controlling Time Wasters
Setting Priorities
Dealing with Procrastination
Setting Up a Filing System
Memory Reinforcement Techniques
Computerized filing systems
Electronic Secretary Skills

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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