Management / Personal Development Communication Skills

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Effective Communication & Persuasion & Negotiation Skills

MC109

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This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

  • Communicate and negotiate in a more persuasive and compelling style.
  • Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
  • Value concessions and knowing when to walk away
  • Consider the options and select suitable outcomes
  • Move negotiations forward from deadlocks
  • Use knowledge to acquire an advantage in negotiations
  • Get better deals by removing mental constraints.

This workshop is designed for anyone who is involved with negotiations at any level and wishes to improve their skills.

  • Interpersonal communication
  • The importance of effective interpersonal communication
  • The barriers to communication - physical barriers, mental preconceptions, etc.
  • Enhancing your listening and questioning technique
  • Avoiding ambiguity and misunderstandings - sending the correct messages
  • Executive writing summary
  • Non-verbal communication - positive body language
  • Communicating - one-to-one, informally and at meetings
  • Using your skills to negotiate with others
  • The fundamentals of negotiation
  • Characteristics of win-win negotiators
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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