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Effective Communication & Persuasion & Negotiation Skills

MC109

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This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

Communicate and negotiate in a more persuasive and compelling style.
Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
Value concessions and knowing when to walk away
Consider the options and select suitable outcomes
Move negotiations forward from deadlocks
Use knowledge to acquire an advantage in negotiations
Get better deals by removing mental constraints.

This workshop is designed for anyone who is involved with negotiations at any level and wishes to improve their skills.

Interpersonal communication
The importance of effective interpersonal communication
The barriers to communication - physical barriers, mental preconceptions, etc.
Enhancing your listening and questioning technique
Avoiding ambiguity and misunderstandings - sending the correct messages
Executive writing summary
Non-verbal communication - positive body language
Communicating - one-to-one, informally and at meetings
Using your skills to negotiate with others
The fundamentals of negotiation
Characteristics of win-win negotiators

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy